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Posts Tagged ‘humanity’

The responsibility to call out the bad

  • April 28, 2015
  • 0 comments

Sometimes I feel like a crank. If I notice a process or a design that was poorly done, I feel a responsibility to call it out. That approach was ingrained in me early in my … Read more

    • Humanity

What a difference a little humanity makes

  • April 21, 2012
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I recently discovered that some companies ‘get’ the concept of humanity, while others have probably not ever heard of it. I was hired by a company who requires even their subcontractors to submit to drug … Read more

    • Working Better

How did we get here? The gay marriage vote

  • February 1, 2012
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How did we get to a point of a gay marriage vote? How did we get to a point in society when the very thoughts, rights, and inborn feeling of human beings in our country … Read more

    • Uncategorized

Humanity-based customer service is the new rule

  • January 22, 2012
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Since customer service is a top-down equation, poor customer service experiences are clearly designed with pessimism in mind. Which is odd because that’s a person or a team of people working against human nature to … Read more

    • Customer Service
    • Marketing
    • Working Better
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