The responsibility to call out the bad
Sometimes I feel like a crank. If I notice a process or a design that was poorly done, I feel a responsibility to call it out. That approach was ingrained in me early in my … Read more
Posts Tagged ‘humanity’
What a difference a little humanity makes
I recently discovered that some companies ‘get’ the concept of humanity, while others have probably not ever heard of it. I was hired by a company who requires even their subcontractors to submit to drug … Read more
How did we get here? The gay marriage vote
How did we get to a point of a gay marriage vote? How did we get to a point in society when the very thoughts, rights, and inborn feeling of human beings in our country … Read more
Humanity-based customer service is the new rule
Since customer service is a top-down equation, poor customer service experiences are clearly designed with pessimism in mind. Which is odd because that’s a person or a team of people working against human nature to … Read more