The bizarre wonders of the no-reply email
Don’t worry – It’s not your fault. Someone taught you to use a “no-reply” from email address with your customers. They taught you it’s a great way to cut down on being inundated with useless … Read more
Posts in Category ‘Working Better’
Now Now Now
Last year, I contacted Derek Sivers for his opinion on attending grad school (which he called “timid procrastination”). While I was vacillating, I agreed with his thinking. Later, I flipped my decision, in part, due … Read more
I love George Lois’ courage (you can too)
In ‘Damn Good Advice (for people with talent)’, George Lois speaks of courage thusly: “The courage to create only superb work, through thick and thin, and fight to protect it at all cost, is not … Read more
Same as ever, do not focus on your competition
For twenty years, I’ve been telling clients to not worry about their competition. While counter-intuitive to the non-athlete, athletes in competition know it’s a basic given. You can’t control your competitors. There is literally no … Read more
How easy do we really need things to be?
I was reading a software review wherein the user complained that while the tool made complex selections easy, it didn’t make easy selections, such as the square edges of a building, easier. How easy do … Read more
The creative benefit of chaos
For some, chaos is essential to benefiting from the creative process. There are endless tools for controlling and crimping creativity, tools that help you organize, outline, and sequester creative thoughts, ideas, concepts. Place them in … Read more
Smaller goals, bigger goals
If your goal is association, start a relationship. If your goal is to undermine, publish fabricated or irrelevant data. (Then craft a more admirable goal.) If your goal is to teach, learn. If your goal … Read more
Poor system design inspires customers
If your system lacks the ability to recognize human input, you have a system design problem. While the problem may seem obvious to you and me, plenty of people don’t get it at all. It’s … Read more
Top tip for devising an online survey
Surveys come in all shapes and sizes, but a vast majority of them share one glaring problem: lack of focus. The less focus your online survey has, the more questions it will have, and in … Read more
Flying without wings
There is an assumption in the world that we all speak the same learning language. It is assumed that everybody is learning from video, yet some people cannot learn much from watching instructional video because … Read more